Shipping policy

Shipping Policy

We know that once you've ordered your Hug My Body goodies, you want them in your hands as soon as possible. Here's everything you need to know about delivery.

Where We Deliver

Hug My Body currently delivers throughout South Africa.

All orders are delivered courier-to-door to the delivery address provided when placing your order.

We do not currently offer collection or PUDO/locker delivery.

Delivery Costs

Our standard delivery fee is R100 per order.

Orders of R1,000 or more qualify for FREE delivery within South Africa.

Any applicable delivery charges will be clearly displayed at checkout before payment.

Delivery Time

Our estimated delivery time is 5–12 days from the date your order is confirmed, unless otherwise stated on the product page or communicated to you.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, public holidays or unusually high order volumes.

If there is a significant delay with your order, please contact us at orders@hugmybody.com and we'll assist you.

Tracking Your Order

Once your order has been dispatched and tracking becomes available, you will receive your tracking details via email.

Please ensure that the email address and cellphone number provided when placing your order are correct.

Delivery Address

Please double-check your delivery information before completing your order.

Customers are responsible for providing a complete and accurate physical delivery address, including any unit, complex, estate, building or access information required by the courier.

If you realise that you have entered the incorrect delivery details, please contact us at orders@hugmybody.com as soon as possible.

We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has been handed to the courier.

If an order needs to be redirected or redelivered because incorrect or incomplete information was supplied, additional courier charges may apply where permitted by law.

Receiving Your Delivery

Please ensure that someone is available at the delivery address to receive your parcel or that suitable arrangements can be made with the courier.

If the courier is unable to complete delivery, they may contact you to arrange another delivery attempt.

Additional charges resulting from repeated unsuccessful delivery attempts may be for the customer's account where permitted by law.

Damaged, Missing or Incorrect Orders

Please check your order when you receive it.

If your parcel arrives damaged, an item is missing, or you receive the incorrect product, please contact us as soon as possible at orders@hugmybody.com.

Please include:

Your order number
A description of the problem
Photos of the parcel and products, where applicable

We'll investigate the issue and make it right in accordance with our Returns & Refunds Policy and applicable South African consumer law.

Lost Parcels

If your tracking information shows an unusual delay or you believe your parcel may be lost, please contact us at orders@hugmybody.com.

We will follow up with the courier and assist in resolving the matter.

You will not be expected to carry the loss of an order before delivery where responsibility for that loss rests with Hug My Body under applicable South African consumer law.

Returns

Shipping relating to returns is handled according to our Returns & Refunds Policy.

For approved returns within South Africa, Hug My Body will arrange and cover the cost of the return courier collection, subject to the conditions of our Returns & Refunds Policy.